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Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
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4.6 ★★★★★
Based on 242 reviews
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Product Reviews
★★★★★ 3
Good performance, flaky Wi-Fi connection
Style: L50 SES
The L50 physically works great - it does a good job of picking up dust and dirt at the end of the day. The pathfinder and route planning algorithm is fairly efficient at determining the best way to clean a room. Sometimes it kicks around bits of dust with its spinning brush without picking it up, but it's not often.
What has been terrible, however, is the Wi-Fi support. Since our provider disabled 2.4 GHz support from their router modem without notice, I use a Mac Mini to supply the 2.4 GHz signal, and even though the Eufy is next to it and my phone gets full signal strength, it still can't connect to it half the time. After it fails to connect, it needs to be restarted or even reset to try to get the connection again. Support doesn't seem to be helpful in offering a solution.
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Reviewed in the United States on May 23, 2026
★★★★★ 5
Great little cleaner
Size: L50 Hybrid-renewed
I have a 2000 sqft condo with all stained concrete floors and this little vacuum does a great job. The set up in the app was very simple and the vacuum scanned the whole place and then got to cleaning. It takes it just under 2 hours to clean everywhere and then returns itself to the base for charging. The battery is at about 25% after the two hours. For $125 on Amazon Renewed, I can’t see how you could do better. I do empty the tray after each cleaning but that’s no big deal.
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Reviewed in the United States on September 10, 2024
★★★★★ 1
Run! Believe the bad reviews, they are shipping non-refurbished junk, no warranty or support!!
Size: L50 Hybrid-renewed
I have been a loyal Anker and especially Eufy devotee for at least a decade, I now have four levels to clean and have 6 Eufy's running! Well, I did. I got to #6 by purchasing this model, refurbished, I trusted in the Anker/Eufy brand that "Refurbished" really meant that, that it would be like new, and that while it only had a short warranty (3 months!), this would not really matter with Anker/Eufy quality and reliability. Unlike other companies in their neck of the woods, they have always taken pride in their brand and taking care of customers--I know this from personal experience.
WRONG! The company is not what it used to be. This product is not "Refurbished, but like new" as I expected, and based on the many other reviews on here of people who just received used returned products. It seems Anker has reached a new low, and just try to harvest some profit off of returns by selling them to us on here.
My L50 impressed me for exactly 3 months, and then started getting stuck, and stopping in the middle of the room without finishing. I should have returned it there and then, but I had no reason to distrust that the issue was resolvable, or Anker would take care of me. At 4-5 months it got worse, and wouldn't clean at all, and just bombed out saying laser error. I followed all the online debug steps (clean everything, make sure the laser turns and is clean/clear, factory reset, etc.). Same error. I set it aside as we got busy in the holidays. So, now, 6 months later, reaching out to customer service, get the door slammed in my face by the first responder ("Kelly"). Escalating, the second responder "Shane" helpfully sends me a link to their return policy, and "graciously" offers me about a $25 discount on new high end models costing $330-$690! Gee...thanks. So, leave me with a junk vacuum, and your "offer" is that I spend hundreds of dollars and trust you again?! No thanks!
I guess my love affair with Eufy is over. No more will I recommend Eufy to all who will listen. I will certainly not be a customer in the future. They have "grown up", and think customers don't matter any more, we are just cash cows.
Very sad...
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Reviewed in the United States on January 15, 2026
★★★★★ 5
AMAZING!
Size: L50 Hybrid-renewed
I love the ability to map out our house and have it clean while we are gone. This machine has a good battery life, rarely gets stuck and works very well overall. We will not live without one now!
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Reviewed in the United States on December 4, 2024
★★★★★ 4
Refurbished model parts missing, but Eufy/Anker fixed it.
Size: L50 Hybrid-renewed
I purchased a refurbished Robovac L50, and was excited to see if it was an improvement from my old 1s. Unfortunately the dust basket was missing a pin and that plastic screen that keeps the filter and foam in. I contacted the vendor, and Eufy responded quickly.
The unit itself has laser guidance and a great app that lets you control it and set times, etc. It’s a definite evolution from the 1s. It is faster, cleans better, and allows you more ways to control it
This is a great value for the money, especially for the refurbished price and the outstanding customer service.
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Reviewed in the United States on December 30, 2024
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