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4.3 ★★★★★
Based on 2420 reviews
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Product Reviews
★★★★★ 3
Good chair, Hensley is more comfortable
Color: Grey, Color: Grey
Received chair in a large box and assembly was easy. Instructions call for 2-person assembly but I set out to do as much as I could by myself until someone else was available. No tools needed other than the Allen wrench provided. I assembled the chair in under an hour by myself. The 2 person portion of the assembly was for attaching the seat to the wheel assembly but I managed to attach it myself with some careful maneuvering. The chair is nice and comfortable enough, but I was spoiled by the comfort of trying a different Serta model (Hensley, now discontinued) ina store. I couldn't find that model anywhere else and the floor model was SOOOO comfortable with its Serta Smart Layers. I was hoping Bryce would be a close second. After trying Bryce for a few days, I'd say its a distant third. If I never met Hensley, Bryce might have a higher rating.
Update: based on other reviews, I made covers for the armrests to prevent wear and peeling of the padding cover.
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Reviewed in the United States on November 5, 2025
★★★★★ 5
Great Serta Chair
Color: Black
Great chair. Definitely need two people to assemble. Heavy!!
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Reviewed in the United States on May 2, 2026
★★★★★ 5
Comfort and Support
Color: Grey
If you're looking for an office chair with comfort and support in mind, then this is one you should consider. Item delivered on time as stated when purchased. Assembly instructions were quite clear, just make sure all parts are accounted for when opening box. Pay attention to the supplied screw sizing during assembly per the instructions. The supplied hex key, if used, will get the assembly job done, but would recommend using a cordless drill with clutch and appropriate sized hex bit for faster and less fatiguing hand work. Just be sure to start screws by hand first to make sure they start threading into the openings so you won't cross thread the screws. Once assembled, set the chair adjustments to your liking and enjoy a very nice looking, comfortable, and supportive office chair. I especially like the lumbar support built into this product. One last note, if you are going to use this product on hard surfaced floors it is recommended that you purchase soft office chair wheels (sold here on Amazon) because the wheels supplied are hard plastic and will scratch or mar hard flooring.
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Reviewed in the United States on March 6, 2020
★★★★★ 5
Exceptional value!!!
Color: White
The chair is of high quality and is easy to put together, even for a mechanically challenged person like me!! I purchased and assembled two of them!! It is very attractive and we have gotten compliments from those who have seen them. It is extremely comfortable and I would highly recommend.
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Reviewed in the United States on June 7, 2026
★★★★★ 5
Great chair!
Color: Black
Had some issues with Delivery! But got the chair. Beautiful and comfortable. Had one once before as a gaming chair, same kind but bought it from walmart. I used to fall asleep in it all the time. Now i have it for work! One of the best chairs for the cheapest price you can get! If you want a more comfortable chair then this..... your looking at about 300 bucks. Which is next on my list!
It comes with its own screws and washers. The manual is self explanatory however you do kinda gotta play the guessing game. It's pretty simple! match the screws up with the ones in diagram. It comes with an Alan wrench. Your hand might be a bit tired tho. I advise to tighten them with super lock tight or gorilla glue so they never come unloose. And gorilla glue the bolt covers on.
Keep in mind if you use gorilla glue..... they will never come off. Lol. But as far as tighting it.... do not over tighten it. Tighten enough to where you have to put some pressure on it to turn it half way and stop.
Another tip, it's a bit of a pain to set it up with one person. If you got an extra set of hands... use em. If not.... you might be their for a bit.
Start with setting up base.
Then put arms on seat.
(Keep bolts loose but screwed in. You'll see why later when you tighten them down)
Then attach back to arms and seat.
(Now make sure bolts are in holes and tighten them down. But not at once! Do about 4 turns, move to another one. Then the other side. It's like tightening lug nuts on the wheel of a car. If you tighten one all the way down it will throw all the other bolts off and make it much more difficult to ease the bolts into the holes they go in)
Then attach seat to base.
Believe me. It's way easier if you do it like that instead of how the installation instructions say.
After that, put the caps on the holes to cover the bolts. If you don't glue them, they will pop off ..... their not..... super good. But!!!! 1 or 2 drops of gorilla glue and you never have to worry about them popping off. (They seem like they go on their tight, but they don't stay on!)
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Reviewed in the United States on March 31, 2024