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- We offer a 30-day return/exchange service after receiving.
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4.2 ★★★★★
Based on 402 reviews
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Product Reviews
★★★★★ 1
Run! Believe the bad reviews, they are shipping non-refurbished junk, no warranty or support!!
Size: L50 Hybrid-renewed
I have been a loyal Anker and especially Eufy devotee for at least a decade, I now have four levels to clean and have 6 Eufy's running! Well, I did. I got to #6 by purchasing this model, refurbished, I trusted in the Anker/Eufy brand that "Refurbished" really meant that, that it would be like new, and that while it only had a short warranty (3 months!), this would not really matter with Anker/Eufy quality and reliability. Unlike other companies in their neck of the woods, they have always taken pride in their brand and taking care of customers--I know this from personal experience.
WRONG! The company is not what it used to be. This product is not "Refurbished, but like new" as I expected, and based on the many other reviews on here of people who just received used returned products. It seems Anker has reached a new low, and just try to harvest some profit off of returns by selling them to us on here.
My L50 impressed me for exactly 3 months, and then started getting stuck, and stopping in the middle of the room without finishing. I should have returned it there and then, but I had no reason to distrust that the issue was resolvable, or Anker would take care of me. At 4-5 months it got worse, and wouldn't clean at all, and just bombed out saying laser error. I followed all the online debug steps (clean everything, make sure the laser turns and is clean/clear, factory reset, etc.). Same error. I set it aside as we got busy in the holidays. So, now, 6 months later, reaching out to customer service, get the door slammed in my face by the first responder ("Kelly"). Escalating, the second responder "Shane" helpfully sends me a link to their return policy, and "graciously" offers me about a $25 discount on new high end models costing $330-$690! Gee...thanks. So, leave me with a junk vacuum, and your "offer" is that I spend hundreds of dollars and trust you again?! No thanks!
I guess my love affair with Eufy is over. No more will I recommend Eufy to all who will listen. I will certainly not be a customer in the future. They have "grown up", and think customers don't matter any more, we are just cash cows.
Very sad...
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Reviewed in the United States on January 15, 2026
★★★★★ 5
AMAZING!
Size: L50 Hybrid-renewed
I love the ability to map out our house and have it clean while we are gone. This machine has a good battery life, rarely gets stuck and works very well overall. We will not live without one now!
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Reviewed in the United States on December 4, 2024
★★★★★ 4
Refurbished model parts missing, but Eufy/Anker fixed it.
Size: L50 Hybrid-renewed
I purchased a refurbished Robovac L50, and was excited to see if it was an improvement from my old 1s. Unfortunately the dust basket was missing a pin and that plastic screen that keeps the filter and foam in. I contacted the vendor, and Eufy responded quickly.
The unit itself has laser guidance and a great app that lets you control it and set times, etc. It’s a definite evolution from the 1s. It is faster, cleans better, and allows you more ways to control it
This is a great value for the money, especially for the refurbished price and the outstanding customer service.
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Reviewed in the United States on December 30, 2024
★★★★★ 5
Eufy beats the other guys in everything
Size: L60 Hybrid-renewed
We thought our old Eufy died so I ordered this since I always wanted the self-emptying model and the roller hair cutter was a big bonus since we have a chocolate lab that sheds a small bunny's worth of hair every day. Easy to set up, get added to the app, and just works. I will have to order more bags for the cleaning station, but overall very happy with this purchase even though the old Eufy started to work again right after this arrived.
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Reviewed in the United States on August 21, 2025
★★★★★ 3
Eufy vacuum
Size: L50 Hybrid-renewed
The device works really well. The battery doesn’t last that long which is a bummer but the product does what it states. I hope I don’t have to replace the battery yearly. My floors are clean tho and I have a dog and cat and multiple surfaces, all of which it cleans well even with difficult door thresholds.
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Reviewed in the United States on January 13, 2026
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